Privacy Policy

Last Updated: May 2025

1. Who We Are

Buzzwise (Pty) Ltd ("Buzzwise", "we", "us", or "our") is an automation services company registered in the Republic of South Africa, with its principal place of business in Cape Town, South Africa. We provide business process automation services to clients in the United Kingdom and internationally.

Contact: jude@buzzwise.co.za | Website: buzzwise.co.za

2. What Data We Collect

We may collect: contact information (name, email, phone, job title, company name); business information (address, Companies House number, VAT number); communication data (emails and messages); technical data (IP address, browser type, usage data via cookies — only with consent); service data shared during delivery of automation services.

3. How We Use Your Data

To provide and manage our services; respond to enquiries; send invoices and manage payments; comply with legal obligations; improve our services and website (with consent where required).

4. Legal Bases for Processing (UK GDPR)

5. International Transfers

Buzzwise is based in South Africa. Data you share will be transferred to and processed in South Africa. We implement appropriate safeguards including data processing agreements with our service providers.

6. Third-Party Processors

Google Analytics 4 (only with consent); Calendly; Tally.so.

Each operates under their own privacy policies.

7. Your Rights Under UK GDPR

Right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; right to withdraw consent. Contact: hello@buzzwise.co.za. Complaints: ICO at ico.org.uk.

8. Data Retention

Client/contract data: 7 years. Marketing contacts: until unsubscribe/erasure request. Analytics: per Google retention settings. Enquiry data: 2 years.

9. Cookies

We use Google Analytics 4, which loads only after explicit consent via our cookie consent banner. Manage preferences via the "Manage Cookies" link in our footer.

10. Changes to This Policy

We may update this policy periodically. Check the "Last Updated" date.